Call Center Customer Service Agent

Henderson, NV

Full Time

Mid Level

EnergyCare is a premier provider of customer services for energy and healthcare industry clients. We are currently looking for qualified Customer Service Agents for our campaigns.

Do you have excellent customer service and communication skills? Are you excited to help customers and make them happy? If so, this role is for you.

The ideal individual is one who can learn and work quickly, multitask and work in a fast-paced call center environment. Our team member must be able to address customer questions and concerns with an end result of a fully satisfied and happy customer.

We provide full, paid training and will teach you everything you need to know in order to be successful. Earn a base salary plus bonuses and incentives.

This position requires flexible working hours.

Customer Service Representative Job Responsibilities:

Take incoming calls from new and existing customers
Handle customer inquiries and concerns with speed, accuracy and aloha
Identify and assess customers’ needs to achieve satisfaction
Review & update sensitive personal and financial information
Interact with other functional groups to ensure customer satisfaction
Meet established productivity goals, and quality expectations
Work simultaneously with multiple computer applications and databases
Follow communication procedures, guidelines and policies
Safeguard customer information in accordance with Company and client’s security and privacy policies.
Go the extra mile to engage customers

Benefits:

Weekly bonus potential based on performance.
Engaging weekly games and incentives.
Paid Time Off and Holiday paid time off after 90 days of employment and 30+ hour schedule.
Health, dental, vision, life and other ancilllary benefits.

Qualifications:

Must be dependable and have excellent attendance

1-2 years of customer service experience required
Proven customer support experience or experience as a client service representative
Strong and effective communication skills
Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment
Attention to detail and accuracy
High School diploma or equivalent
Must pass a background screening and a drug test

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.

Job Type: Full-time

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Thank you for your interest in working for our company. Due to the nature of the Company’s business, many of our employees regularly work with or have access to sensitive third-party financial and other information. As part of our efforts to safeguard such information and meet our clients’ requirements, an offer of employment by the Company may be contingent on successful completion of a background check. Typically, you will be asked to consent to a background check after your final interview or in connection with a conditional offer of employment. If you do not consent, we will be unable to consider your application further. If you have any questions regarding this Notice, please do not hesitate to contact the recruiter.* Candidate read and understood.

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Call Center Customer Service Agent

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Please review our open positions and
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qualifications.